At SecondSends, we want you to love your gear. If you're not fully satisfied, you have 30 days from the date you receive your item to request a return.

Returns & Eligibility

To be eligible for a return:

• The item must be unused, in its original condition, and in original packaging.

• Proof of purchase (like your order number or receipt) is required.

Unfortunately, we cannot accept returns on:

• Items that have been clearly used, damaged, or altered after delivery.

Refunds

Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable.
If your order included flat-rate shipping, the original shipping fee will be deducted from the refund.

Return Shipping

Customers are responsible for the cost of return shipping.
We recommend using a tracked service to ensure the item is returned safely.

Exchanges or Damaged Items

If your item arrives damaged or defective, email us within 7 days of receiving it, and we’ll sort it out.

How to Start a Return

Email us at secondsends@gmail.com with:

• Your order number

• What you’d like to return

• Reason for the return

We’ll guide you through the process from there.